Policy document

Terms of Use

Registered name: Clinical Teledermatology Ltd.

Last updated: 26 April 2026

1. About us

Any reference to “Instaderm”, “We”, “Our”, “Us”, “the Company” is a reference to Clinical Teledermatology Ltd, a limited company registered in England and Wales (company number 15598925). We are the owner or licensee of the website and app. Our registered address is Compass House, Vision Park, Histon CB24 9AD. We can also be contacted by email ([email protected]).

2. Terms and conditions

These Terms and Conditions of Use (the “Terms of Use”), together with the documents referred to in it, set out the basis on which you may make use of the website www.instaderm.co.uk (the “Website”) or the Instaderm mobile application (the “App”), whether as a guest or a registered user. Please ensure you read these Terms and Conditions of Use carefully before using our website or app.

Bu using our website or app, you indicate that you accept these terms and that you agree to abide by them. If this is not the case, please do not use our website or app.

You must not use our website, app or services for medical emergencies. In emergencies, you should contact your General Practitioner (GP), the A&E department of your nearest hospital or emergency services on 999.

As we may update our Terms of Use from time to time, we recommend that you print a copy of these for future reference.

3. Other terms and conditions and policies

If you use our services, please refer to our Terms and Conditions of Sale, available on our website, which set out the full scope of our services.

Our Privacy Policy, available on our website, and which also applies to the website and app, sets out the terms on which we process any personal information we collect from you, or that you provide to us. By using our website or app, you consent to such processing and you warrant that all information provided by you is accurate.

4. Changes, updates and availability of our website and app

We may change and update our website and app from time to time without notice. We do not guarantee that our website, app, or any content on them, will always be available or uninterrupted. We may suspend, withdraw or interrupt access to our website or app for maintenance, update, improvement or other business reasons. We will attempt to provide reasonable notice of any restrictions on access.

5. Accessing our website and app

Our website and app, as well as any services provided through these, will be in English. Our website and app are available to people residing in the United Kingdom. We make no representation that content available on our website and app is appropriate for use outside of the United Kingdom.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you are provided with, or choose, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

We will determine, in our discretion, whether there has been a breach of these Terms of Use through your use of our site. When a breach of these Terms of Use has occurred, we may take such action as we deem appropriate. This may include temporary or permanent withdrawal of your right to use our website or app, as well legal proceedings against you resulting from the breach.

6. Our intellectual property rights

We are the owner or the licensee of all intellectual property rights in our website and app, and in the material published on it. The information contained on and the contents of the pages of our website and app are our property. All rights not expressly granted by us in these Terms of Use are hereby reserved.

You may print one copy, and may download extracts, of any page(s) from our website or app for your personal, non-commercial reference.

You must not use any part of the materials on our site for commercial purposes without our permission.

If you print off, copy or download any part of our website or app in breach of these Terms of Use, your right to use our website or app will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.

7. Our liability

We have taken reasonable care to ensure the accuracy of the information contained on the pages of our website and app. However, this information is provided without any guarantees, conditions or warranties of any kind.

The use of our website and app, and the information that they contain, is at your sole risk. Save for loss or damage arising from death or personal injury, fraud or fraudulent misrepresentation caused by our negligence, we shall not be liable for any loss or damage howsoever arising as a result of use of or reliance on this information, whether authorised or not.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Terms and Conditions of Sale.

8. Registration

In order to use some of the services on our website and app, you will be required to register and to create a personal secure online account. We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us.

By registering to use the service, you confirm that the information you provide is accurate and complete, agree to keep your username and password confidential and to take reasonable steps to protect and not to share the login details for your online account with anyone, agree not create more than one account with our site, and confirm that you are aged 18 or over. If you are under 18 years of age, you cannot access our services without a parent or guardian also registering, and registering you as a named family member.

9. Electronic viruses, malware and hacking

We will take reasonable steps to ensure the integrity of our website and app, however we do not guarantee that our website and app will be secure or free from bugs or viruses.

You are responsible for configuring your electronic software and hardware to access our website and app. You should use your own virus protection software.

You must not misuse our website or app knowingly by introducing viruses, malware or other material which could harm our website and app. If you introduce knowingly or unknowingly such harmful viruses, malware or other material, we reserve the right to seek an indemnity from you to cover the cost of repairing our website and app.

You must not attempt to gain unauthorised access to our website or app, the server on which our website or app are stored or any server, computer or database connected to our website or app.

In the event of such breaches, your right to use our website and app will cease immediately.

We will not be liable for any loss or damage caused by a virus, malware, distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or app or to your downloading of any material posted on it, or on any website linked to it.

10. Linking to our website and app

You may not create a link to our website or app without our prior permission.

11. Linking from our website and app

Any links to third party websites and resources are provided for your information only. We do not make any representations as to the accuracy of the content available on these third party websites and resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Jurisdiction

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The English courts will have exclusive jurisdiction over all disputes or claims arising out of or in connection with these Terms of Use.

13. Entire Agreement

These Terms of Use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our website or app.

This contract is between you and us. No other party shall have any rights to enforce any of its terms, save that we may transfer our rights and obligations under this agreement to another party.