Policy document
Cookies Policy
Registered name: Clinical Teledermatology Ltd.
Last updated: 26 April 2026
1. About us
2. Cookies
This Cookies Policy, together with the documents referred to in it, set out the basis on which we make use of cookies and similar technologies (“Cookies”) on our website www.instaderm.co.uk (the “Website”) and on our Instaderm mobile application (the “App”), whether as a guest or a registered user. Please ensure you read this Cookies Policy carefully before using our website or app.
Bu using our website or app, you indicate that you accept these terms and that you agree to abide by them. If this is not the case, please do not use our website or app.
You must not use our website, app or services for medical emergencies. In emergencies, you should contact your General Practitioner (GP), the A&E department of your nearest hospital or emergency services on 999.
As we may update our Cookies Policy from time to time, we recommend that you print a copy of these for future reference.
3. Other terms and conditions and policies
If you use our services, please refer to our Terms and Conditions of Sale, available on our website, which set out the full scope of our services. Our Terms and Conditions of Use, available on our website, set out the basis on which you may make use of the website or app, whether as a guest or a registered user.
Our Privacy Policy, available on our website, and which also applies to the website and app, sets out the terms on which we process any personal information we collect from you, or that you provide to us. By using our website or app, you consent to such processing and you warrant that all information provided by you is accurate.
Our website may link to other websites owned and operated by third parties. These third parties may also use Cookies or similar technologies in accordance with their own policies. For more information relating to these third parties and their use of cookies, please consult their policies as appropriate.
4. What are Cookies?
Cookies are small text files that are created when your browser loads a particular website. The website sends information to the browser which then creates the file. Every time you go back to the same website, the browser retrieves and sends this file to the website's server. Find out more about the use of Cookies at allaboutcookies.org.
We may also use other forms of technology (such as scripts, web beacons and pixel tags) that store or access information on your device which serve a similar purpose to Cookies. We use these technologies to monitor and analyse your engagement with our website and app. When we talk about Cookies, this term includes these similar technologies.
5. What Cookies do we use, and what information do they collect?
| Cookie category | Cookie lifespan |
|---|---|
| Essential Cookies: these Cookies are required to enable the core functionality of our website. They include, for example, Cookies related to user authentication and security, and saving important user inputs (such as whether you have consented to the use of Cookies or not). | Up to 1 year |
| Performance cookies: these cookies allow us and our third-party service providers to analyse the usage and performance of our website, and to improve and optimise the experience we provide. These Cookies allow us to measure the number of visitors and see how they interact and move around our website. They are also used to collect technical information such as the number of pages visited, whether or not email communications are opened, which parts of our website or email communication are clicked on and the length of time between clicks. This helps us improve how the website works by ensuring that users can easily find what they need. | Up to 2 years |
| Advertising Cookies: these Cookies enable different advertising related functions. They allow us and our third-party service providers to track your online activity, such as pages visited, links followed, and videos viewed, so we can make the advertising displayed on our website and across the web more relevant to your interests. We use these cookies to collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to help measure the effectiveness of an advertising campaign. If you do not consent to this category of Cookies, you may still receive generic advertising, though they may be less relevant to you and your interests. These may also include cookies used in relation to social media, including when you share information using a social media sharing button or “like” button on our website, or when engaging with our content on or through a social site. These cookies collect information about your social media interaction with our pages, such as whether you have an account with the social media site and whether you are logged into it when you interact with content on our website. Please see the “Third parties” section below for more details. | Up to 1 year |
6. Third parties
We may use certain third-party analytics or marketing automation/management tools that can place their own cookies. These third parties have committed to honouring your cookie preferences. Below is a selective list of the third parties who may place cookies on our platform, categorised by the type of cookies they use. To set or update your preferences, please refer to our Cookie Preferences section. You can also review the privacy and cookie policies of these third-party providers to understand their practices, including whether your cookie data may be transferred to a third country.
Essential Cookies
- Stripe
Performance Cookies
- Google Analytics
Advertising Cookies
- Meta Analytics
- Meta Pixel
- Google Ads
7. How to manage Cookies?
If you want to delete any cookies that are already on your device, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.